Table of Contents

	Preface
	Acknowledgements
	Study Highlights (PDF version 25k)
	1. Introduction (PDF version 30k)      The Research Context and Goals      Literacy Levels in Canada      Review of the Literature
	2. The Study in Brief (PDF version 42k)      Methodology      The Sample
	3. Motivation (PDF version 71k)      Type of Skill or Program Desired      Reasons for Calling the Helpline      Deciding to Seek Help      Deterrents to Seeking Help      Past Program Experience      Prior School Experience      EI and SA Recipients      Chapter Summary
	4. Follow-Through (PDF version 65k)      Calling a Program      Enrolling in a Program      Participating in a Program      Chapter Summary
	5. Looking Back (PDF version 94k)      The Program Experience      Outcomes      The Overall Experience and Intention to Return      Suggestions for Improvement      How Callers Knew of the Literacy BC Helpline      Chapter Summary
	6. Looking Ahead (PDF version 21k)      Conclusions, Implications and Recommendations
	Selected Bibliography

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